Purolator President & CEO Patrick Nangle: The Customer Experience Redefined11:45am-1:30pm | The Omni King Edward Hotel - 37 King Street East, Toronto
Customer experience is king - now more than ever, how business-to-business customers view and engage with your company will impact the bottom line.
As Canada’s leading integrated freight, package and logistics solutions provider that is at the forefront of helping Canadian businesses deliver on their promise to customers, Purolator is seeing firsthand the importance of redesigning B2B customer experiences that speak to the changing needs and expectations of a more connected, informed and e-commerce savvy public.
Join Patrick Nangle, Purolator’s President and Chief Executive Officer, as he shares common challenges and solutions for succeeding in today’s new B2B customer service landscape, including new research and emerging trends to look out for in 2016.
Individual seat: $89 +HST
Table (seats 10): $800 +HST
Individual seat: $110 +HST
Table (seats 10): $990 +HST
*Speech at 12 p.m., lunch to follow*
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President and Chief Executive Officer
As President and Chief Executive Officer of Purolator Inc., Patrick Nangle is responsible for the development and implementation of Purolator’s long-term strategy as well as running the day-to-day business of the company.
A global executive with over 20 years of business leadership experience, including 13 years in the postal technology industry, Patrick has lived in Canada, The Netherlands, Switzerland and the USA; while working all over Europe, North America and parts of Asia.
Prior to joining Purolator, Patrick’s management roles included worldwide strategic and operational leadership of Ascom AG’s postal technology business and responsibility in North America and Japan for the postal and parcel logistics technology businesses of Neopost SA.
A native of Canada, Mr. Nangle holds an MBA from the Sauder Business School at the University of British Columbia and an HBA from the Ivey Business School at the University of Western Ontario.